Telephone Integration Client for MS CRM 2011
Telephone Integration for MS CRM 2011 connects your phone system (TAPI, Skype, OCS and/or Lync) with your Microsoft Dynamics CRM 2011. Main functionalities are Click-to-Dial for outgoing calls. Incoming calls will be recognized and shows details of the caller. The new design improves the Microsoft Dynamics 2011 online and on-premise user experience by simplifying call handling.